Willow Enterprises Inc.
"Make your Remodeling Dreams Come True"
A family-owned and operated business, Willow Enterprises focuses on delivering quality service at a fair price, and more importantly, meeting the remodeling dreams of the homeowner. Founded in 1995, the company's backbone is renovating bathrooms and kitchens, bringing them out of the 50s and 60s to meet current trends and lifestyles. The company also performs whole house renovations and remodels as well as occasional outdoor work in the form of decks and outdoor kitchens.
Whatever the project, Willow Enterprises aims to service the unique needs of every client. One way this is possible is through a relationship with many vendors. This enables the company to craft a solution that's right, unlike other contractors who have just one product line. Co-owner Ruby Lyons says,
"As a design build company, we attempt to get most if not all decisions made BEFORE we begin the project. This allows everyone to understand the ramifications of each decision. The professionalism and experience of our employees and trade partners are the foundations for building a quality project."
According to Lyons, preparatory steps include having the material in stock before starting a job, developing a project schedule so that a homeowner knows what to expect and when, and scheduling weekly or bi-weekly updates. In other words, Willow Enterprises achieves positive results via the following mantra: Planning, Planning, Planning!
In the process, listening is crucial. Repeat clients have attested to the company's open, honest, and frequent communication. "Our clients have told us that we really listen to what they are saying, whether in the design stage or in the process stage," Lyons says. "It's not whether we have problems on the job, because most projects do – it's how we handle the problems when they do arise."
In addition, Willow Enterprises addresses common concerns from the get go, consulting with homeowners about cleanliness, noise, and safety at the very first meeting to set examples and expectations early on. The company is active in universal design, working with the families that have special requirements due to health, physical capabilities, environmental sensitivity, or age.
As a result, Lyons has seen many a smile on her customers' faces. She frequently enjoys comments like, "It's a whole new house", "I never thought MY house could look like this" or "It's just like you said it would be – like the pictures we planned!"
- What we do (click for a free estimate): Bathroom Remodeling, Kitchen Remodeling, Remodeling
- Address: 24 Rogers Rd., Haverhill, Essex, Massachusetts, 01835