Hansons

Hansons was established in 1988. We are based out of Michigan and Ohio and service the 60 mile area surrounding each of our satellite offices which include: Detroit, Kalamazoo, Lansing, Grand Rapids, Toldeo and Columbus. Hansons offers the highest value anywhere and our warranties and guarantees are backed with quality products and excellent customer service.

The Hansons Story

It was time for college. I remember how disappointed my father was with my prospects of getting into a university or any college for that matter. My dad wanted me to go to college more than anything. He was planning to re-mortgage his home to afford to send me to school.

I applied at Eastern Michigan University and requested an in person interview. I knew that if I could talk with them I would be admitted. I was admitted on a very strict probation.

I passed my first year by a slim margin (as always). That summer I sold pots and pans, speakers, telephones, and radios, literally out of the trunk of my car. My dad was really disappointed when I told him that school really wasn't for me and I wanted to be in sales and marketing. I took the next year off of school. I remember my dad calling me, asking if I was ready to shut my trunk and get myself back to school. I was ready. My dad said that he would pay for school after I improved my grades. The first semester I fell short of our agreement of a 3.0 B average. I was still earning money by selling out of my trunk, and I was delivering pizzas. I was never lazy. I always worked very hard. I paid for school on my own that semester. One day I received a call from my dad saying, "Maybe school isn't for you, Brian." I was thinking that myself when he continued with, "I have a friend who is in the window business...why don't you call him?" I, of course, took down the number knowing I wouldn't call it.

That night I was with a girl I knew and was telling her of the conversation with my dad. She says, "That's funny, my brother is in the window business ... I'm going to call him." I ended up getting on the phone with him and by coincidence he happened to work for my dad's friend. We talked for a while and he encouraged me to look in to the company before saying no.

I remember thinking, "Who the heck replaces their windows?" After seeing their business, I finished the term at school and went to work for the window company. I was a Canvasser (a door knocker). I moved into sales shortly thereafter, and was reminded by my father to be a sponge. He told me to learn the business. My dad always reminded me to work hard which I always did. He also told me to be true to myself and to others.

My Dad's friend and his son ran a very successful company. I learned a ton from them. The son became a friend and to this day we keep in touch.

I moved on to another company and learned exactly what not to do. Selling a great product was not enough. You needed to have amazing customer service as well. The employees I worked with actually had contempt for the customers. To them, customers were an inconvenience. I remember thinking that if I ever owned my own business, things would be run very differently.

I decided I would go back to night school to pass the tests needed to open a window company of my own. I remember how diligent I was about this work. I walked into the testing room knowing I would ace the test...and I DID!

Looking back, my dad taught me to work from the heart and to be true to myself. My mother used to say, "Brian, you are truly your father's son." My father's name was Hanley. I named the company "Hansons" which was short for Hanley's son.

My father was able to see my business flourish during his lifetime. My father died in 1992 of a heart attack. Fortunately for my father, he died in his sleep. He was only 49 years old.

Just a few days before my father died, I ran into him by chance at a local parking lot. He said, "Brian I am sure proud of you, I made a winner." That spirit lives within me and within Hansons everyday ....Thanks Dad ...I love you.

Brian Elias,

President of Hansons

Hansons Mission Statement

At Hansons, we are "family serving families." We anticipate our customers' needs and exceed their expectations. We don't wait for our customer to find us; we find them. We offer replacement windows, siding, roofing, doors, gutters, and gutter protection systems, as well as real estate sales, mortgages, and re-financing to residential customers in the Midwest. Our product diversity was developed in direct response to our customers' request. Our "Customer First" and "Get it Done" philosophies separate us from our competition. We do what it takes, every day, to make Hansons the best place for our family to serve yours.

Scope of Work

Hansons completes approximately 5,000 full replacement jobs each year. We don't repair or patch anything. Our company consists of a 400-person staff, employed in the areas mentioned above. Staff includes everything from marketing, sales, installers, and a call center. Hansons can handle all types of volume.  

The Hansons Difference

The fundamental difference between Hansons and other home improvement companies is that we do things the right way. When it comes to quality, customer service and affordability, we are successful because we don't take those key elements lightly. When you hire Hansons, we stand behind all the work we do and we are the only contractor to offer a money-back guarantee. It's because of the confidence we have in the way we do business that allows us to be comfortable in offering that guarantee to our customers.

The process at Hansons runs smoothly, eliminating waste of time and dollars due to the operational systems we have in place. Everything at Hansons is systematically controlled and through automating and computerizing our sales, installation and customer service processes, we are able to control the customer's experience and make sure that it is consistent from customer to customer.

More and more, consumers are looking to become more energy efficient and they want products in their home that will cut down on their energy costs. We've adopted products that will save homeowners money.

Working With and For Homeowners

Homeowners' largest fear is the uncertainty involved with hiring contractor; they are worried about the security and safety of their home. We know how important it is for homeowners to be confident in whoever they hire as well as the work they'll do for them. That's why we place such as emphasis on the relationships we build with our customers. We call our customers each and every day that we are working on their home, in order to address any concerns or questions they have. Hansons makes it easy and comfortable for the homeowner from start to finish. We offer our customers the highest level of customer service throughout the project-before, during and after the improvements are made.

As President, what I enjoy most about what I do is when I get a letter in the mail from a satisfied customer. I love hearing how my company was able to help them save money by cutting back on their bills with an energy efficient product. I'm in business for the customers and when they are happy, I am happy.

To learn more about Hansons visit their website: www.hansons.com

Other Services: Madison Heights Roofing and Gutters Contractors, Madison Heights Window Replacement Contractors

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