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General Remodeling and Construction

General Remodeling has been in business for over 20 years, servicing remodeling requests from homeowners in all of L.A. and Orange County. Marketing Manager Arthur Mogilevski says, "We're not satisfied until customers are satisfied." But don't just take his word for it. The company has a proven record of customer service and reliability, with Better Business Bureau and AAA ratings. Most importantly, customers themselves reward General Remodeling with repeat business and referrals. "We have not had one complaint in the past 20 years," Arthur says.

Workload and Staff Organization

General Remodeling operates with the customer in mind, revolving around a model that keeps costs down. The company has over 40 employees. "We like to keep the number of employees low so we don't have to charge customers as much." Having in-house employees to perform the work means General Remodeling retains reliable specialists for every type of work. At the same time, prices are lower because the work isn't subcontracted out. "We can handle any type of work in the market. We like to focus contractors in certain areas to lower prices. Our prices tend to be a lot cheaper."

At the same time, General Remodeling and Construction operates so efficiently that everything from fences and kitchens to room additions and bathrooms are completed in less than half the time that competitors would take. "Work that would take another company a month or two to finish, we would complete in a week or two."

How is this possible, you ask? To begin with, homeowners don't need to wait a week or two before the work gets started. During the course of the work, a 24-hour customer service department is always there to service customer calls while field supervisors are always on hand at the job site. "We move in fast pace so we can get out of their houses and reduce the headache of our being there."

Reliability and Reputation

General Remodeling and Construction is a licensed, bonded, and insured company with workers compensation of up to 1 million dollars. "Our reputability distinguishes us from every other company," Arthur says. "We're a very reliable company; you can't go wrong with a company that's had no complaints in 20 years. Tell me a company that has that – maybe a small-time, local contractor that does one to two jobs per month. We do 40-80 jobs per month, on a slow month. That's reliability. When it comes to price, pretty much no one can beat ours."

General Remodeling also offers the following distinctive benefits:

Design services, drafted by an in-house, General Remodeling architect.

Convenient payment plan, broken down with 5-6 small payments through the course of the job.

Loan affiliation. Customers can take out a loan of up to $40,000 without putting money against their homes, cars, or other assets. Borrow without going into debt with no interest or monthly payments for an entire year.

It's no wonder General Remodeling has such a loyal customer base. "We get to know our customers real well and see the same people over and over again," Arthur says.