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CertaPro of Riverside

Painting, passion, and professionalism. These are the words that Certa Pro of Riverside goes by to ensure 100 percent customer satisfaction. "Any painter can give a really good paint job," General Manager Peter Cagner says, "but not every painter can give 100 percent customer service."

Superior Customer Service

CertaPro, on the other hand, provides access to the General Manager at all times. Peter Cagner does not paint, specifically so he can dedicate himself 110 percent to the customers. "I pay attention to all the details. I spend time with customers to listen to their needs. I take a lot of notes and put everything in writing for them. I personally pass them on to a jobsite supervisor, who is on every job, and that supervisor communicates with the customer every day to handle questions or concerns."

At CertaPro, superior customer service means constant communication, attention to detail, honesty, and genuine interest in the customer's needs. "We never make promises we can't keep. We also keep in mind that we are guests at the customer's home and we should treat our work area with respect, doing our best not to cause disruption and making the process as easy as possible."

Company Background

CertaPro began in 1992 and has 400 locations between the U.S. and Canada. The Riverside location is relatively new, servicing the Riverside Metropolitan Area, San Bernadino, Redlands, Loma Linda, Yucaipa, and Moreno Valley.

CertaPro of Riverside provides interior and exterior residential painting work. From working on historical homes to government-owned housing for Iraq soldiers returning from the war, CertaPro is staying busy taking requests. The Riverside branch of the company recently added on 6 painters.

Thorough Preparation

CertaPro understands that when it comes to painting, preparation is 80 percent of the job. "If you put the extra time in for preparation," Peter says, "the paint job will always be good." CertaPro takes the following preparatory steps:

Initial walk-through with General Manager.

Pressure washing the exterior.

Confirmation contract to confirm paint colors.

Second walk-through with General Manager and Supervisor.

Standard prep, including filling cracks, scraping, fixing problems with wood, and spot priming.

Tapering off and covering areas that don't need to be painted, such as floors, driveways, and cement.

In addition, CertaPro takes the time to put extra detail around entryways, such as doors and windows, which are typically the focal points of the house.

The Name Homeowners Trust

Customers can rest assured that CertaPro will do everything that is promised to them. To guarantee this, customers can expect to see everything in writing, including copies of the company's license and insurance and applicable warranties.

Peter says he never guarantees something he can't deliver. "We only use top-quality, premium paints. We don't say we're the least expensive or the most expensive contractor, but we can say we'll perform top-quality work. I assure homeowners that our painters are professional and they know what they're doing."

At the end of the day, Peter enjoys seeing the customer's reactions when they see results that exceed their expectations. But even before that moment comes, Peter enjoys the entire process, including meeting customers for the first time, doing the estimating, and solving any problems that may come up along the way. "I know, going in, that I can solve pretty much any problem."