From Renee Rutledge on November 10, 2008 in Siding
ABC Seamless specializes in everything that has to do with the exterior of the home, from gutter and leaf protector projects to siding, roofing, and window projects. Nicholas Goodroad, Marketing Director for ABC Seamless Siding and Gutters, ABC Window, ABC Sunrooms, and Hurricane Leaf Protector, says the biggest concern for a contractor should be respecting and being careful around and in their clients houses. Customer service and the overall experience a customer has with us is more important than ever before, Nicholas says.
If you wonder what the overall experience or process of working with a contractor will be like, heres a typical step-by-step scenario from ABC Seamless. Nicholas says:
- After a project has been sold to the homeowner, we will send them a letter from our production manager updating them on our schedule and letting them know what to expect on a project like theirs.
- Next, they will get a call from our measuring tech, who re-measures everything that is sold.
- We then make the appropriate orders to get the products and material into our warehouse.
- Once a schedule/time has been set with the homeowner, our crews will do a walk-around with the homeowners to make sure they understand what we will be doing, and to answer any questions they may have.
- During the project, the sales rep. will also stop on in and make sure everything is going smoothly, and check to see if the homeowners have any concerns or questions.
- After the project is complete, the project foreman will do a final walk-around and inspection with the homeowners to make sure everything has been completed to their satisfaction. The foreman asks the homeowners to sign off on a completion certificate, stating they are satisfied with everything.
In addition to being careful and alert throughout the project, ABC Seamless considers clean-up to be crucial. The company strives to improve from job to job, with customer service and communication provided throughout the completion of the project. Find out more at: ABC Seamless. Or, check out a full list of our newest remodeling contractors. Our estimates from trained professionals are free.