From Anna on May 19th, 2008 in Kitchen Remodel
Just recently during my own kitchen remodel, I purchased an appliance package from a local appliance store. Upon delivery, the stove was severely dented, the refrigerator scuffed, and the dishwasher leaked. How do you handle a situation like this?
Most appliances come with a minimum one-year warranty, and the supplier should be quite accommodating in replacing the damaged goods. This can be quite a hassle, especially if your contractor is on a tight schedule. You always have the option to refuse the damaged goods, and either re-order from the same place, or shop elsewhere. In this particular case, we were able to negotiate a lower price as well as an extended warranty for the stove.
The leaking dishwasher presented another problem that wasn’t so simple to remedy. It came with a one-year warranty, so the repair company came readily out. After four trips, and over $400 worth of replacement parts, the machine was finally fixed. Concerned that the machine was going to stop working after the year warranty was up, I contacted the supplier in hopes of obtaining an extended warranty. It is in the store’s best interest to keep you happy, and in this case it would be wise for them to replace the machine, or extend the warranty. However, in this particular case, the store refused to offer any further assistance. You can always contact the manufacturer and express your disapproval of their product, and do your best to work through to a solution from them. Sometimes, after the fact, there aren’t many options available to you.
Purchasing new appliances can be a fun project, but it pays to purchase quality brands. To protect your investment, it may be worth the extra expense to buy the extended warranty. Working with a professional kitchen contractor will ensure your appliances are properly installed as well.