What Questions Should You Ask?

Who will you choose to wield the hammer on your particular job? This isn’t an easy question. Your choice of a contractor will ultimately determine the ease and success of the job.

You can increase your chances of having a successful project by conducting qualifying interviews, and checking references and credentials. Consider all aspects of the remodeling project, including the finances, the physical work and the emotional strain. Look for the person you feel will provide the best all-around service available, above and beyond the necessary construction skills.

Helpful Tip: take notes during the interview. A qualified contractor won’t be offended. Make sure that you get your questions answered and have a written record of what was discussed. This will help you to compare contractors once the bids arrive.

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Questions to ask a contractor:
The following questions will help you establish a company’s qualifications and reputation, and help you find the right person for your job.

How long have you been in business? Look for a company with an established business history in your community. Surviving in any business in today’s competitive marketplace is a difficult task. Most successful contractors are proud of their history in the industry.

Who will be assigned as project supervisor for the job? If this person is different than the estimator, try to talk with them before signing the contract. Also ask whom you should contact if the supervisor is not available. Get exact names and contact phone numbers for all persons who will be involved in the project. Make sure you are comfortable with all of the individuals that will be in charge of your project.

What is your general approach to a kitchen remodel project (how do you plan the timeline, acquire materials and manage the job)? This will give you an idea of how the contractor works and what to expect during the project. Listen carefully to the answer. This is one of the big indicators of the company’s work ethic.

Is your company a full service or specialty firm? If you are planning a small project, say replacing countertops, you may be better off hiring a specialty firm. However, if your project involves multiple changes, entire rooms or additions, you should consult a full service or design-build firm.

Does your company carry a contractor’s license, liability insurance, and workers compensation (if necessary)? Ask for copies of the insurance. Confirm the license number and expiration date with the Contractors State License Board.

May I have a list of references for projects you have completed which are similar to mine? The contractor should be able to supply you with a minimum of three references, including names, telephone numbers and addresses. As a follow up to this question, ask how long ago the project was completed and if the contractor can arrange a visit to see the finished job. You should also ask for professional references from suppliers or subcontractors to verify sound business practices (see our “Questions to Ask References” section).

Will we need a permit for this project? Most cities and towns require permits for building projects. Failure to obtain the necessary permits or to arrange obligatory inspections can be illegal. In some cases, if a project violates a zoning law or some other regulations, it may even have to be demolished if there is no way to comply with the law. A qualified remodeling contractor will be conscious of the permit process, and ensure that all permits have been obtained before initiating any work.

Of the many questions you can ask during an interview, the most important question is one you must ask yourself: “Do I feel comfortable with and trust the person I am about to hire?” Your answer to that question should make the hiring decision a little easier.

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Warning Signs During Interviews

Avoid a particular remodeler when:

• You can’t verify the name, address, telephone number or credentials of the remodeler.

The salesperson tries to pressure you into signing a contract.

• No references are made available.
• Information you receive from the contractor is out-of-date or no longer valid.
• You are asked to pay for the entire job in advance, or to pay in cash to a salesperson instead of by check or money order to the company itself. It is illegal for any contractor to ask for a deposit of greater than 10% of the total contract price prior to starting work.
• The contractor does not offer, inform or extend notice of your right to cancel the contract within three days. Notification in writing of your Right of Revision is required by law. This grace period allows you to change your mind and declare the contract null and void without penalty (if the agreement was solicited at some place other than the contractor’s place of business or appropriate trade premises-in your home, for instance.)

In addition, be cautious when:

• You are given vague or reluctant answers.
• The contractor exhibits poor communication skills or descriptive ability.
• The contractor is not accessible by telephone. .
• The contractor is impatient and does not listen.
• You are not convinced that the contractor has your best interests with respect to the project in mind.

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