Evaluating a Kitchen Remodel Contractor

From on February 07, 2007 in Kitchen Remodel

Interviewing References

To protect yourself, always check the contractor’s references. An hour spent calling past customers can save you the months of headache caused by choosing the wrong contractor. All too often this stage is skipped by homeowners wanting to speed up the process. Let us tell you from experience that this may be one of the most important stages of contractors selection.

Here are just a few questions to ask previous customers:

  • Could the remodeler communicate effectively and often with the homeowner?
  • Were they pleased with the quality of work? (This is a tough question, as everyone defines “quality” differently. It is much better to ask to see the completed project to determine the level of quality for yourself.)
  • Were they satisfied with the remodeler’s business practices?
  • Did the crew show up on time?
  • Were they comfortable with the trades people the remodeler subcontracted to?
  • Were the details and the overall job completed on schedule?
  • Did the remodeler fulfill his or her contract?
  • Would you use the remodeler again without hesitation?

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